Barriers of online consulting services by dental specialist nurses based on theoretical domains framework: a qualitative study
10.3760/cma.j.cn115682-20230428-01679
- VernacularTitle:基于理论域框架的口腔专科护士线上咨询服务障碍因素的质性研究
- Author:
Fang HUANG
1
;
Qian LIU
;
Ye QIN
;
Hualin LU
;
Qin LING
;
Xiaofen LIU
Author Information
1. 上海市口腔医院口腔正畸科，上海 200001
- Keywords:
Nurses;
Mouth;
Online consulting service;
Theoretical domains framework;
Barriers;
Qualitative study
- From:
Chinese Journal of Modern Nursing
2024;30(2):228-232
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To explore the barriers of online consulting services by dental specialist nurses, so as to provide theoretical basis for constructing an online service model of dental specialist nurses.Methods:This study was a qualitative study. Based on the theoretical domains framework (TDF), an interview outline was developed. From January to February 2023, purposive sampling was used to select 12 nurses from Shanghai Stomatological Hospital who participated in online consulting services for dental specialist nursing as the research subject, and semi-structured interviews were conducted on the nurses. According to the relevant fields of TDF, the transcribed data was sorted and the interview data was analyzed using the Colaizzi 7-step analysis method.Results:A total of three themes and eight sub-themes were extracted, including ability barriers (low level of dental knowledge, lack of written communication skills), environmental barriers (insufficient special publicity and promotion, inadequate standardized service standards and processes, limited online consulting platform functions, distributed appointment resources), and goal barriers (low sense of professional value, incomplete performance evaluation system) .Conclusions:The relevant management departments of hospitals should standardize the management system of online consulting services by dental specialist nurses and optimize the process of online consulting services by dental specialist nurses. At the same time, dental specialist nurses should enhance their abilities, provide high-quality online consulting services for patients, and improve patients ' satisfaction with online consulting.
