Analysis of factors influencing the quality of Internet+ nursing services based on structural equation modelling
10.3760/cma.j.cn115682-20220723-03584
- VernacularTitle:基于结构方程模型的互联网+护理服务质量影响因素分析
- Author:
Zhifang REN
1
;
Xueli GAO
;
Yanling WANG
;
Lili ZHANG
;
Qian XIAO
Author Information
1. 首都医科大学护理学院，北京 100069
- Keywords:
Internet + nursing;
Service quality;
Influencing factors
- From:
Chinese Journal of Modern Nursing
2023;29(21):2897-2901
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To explore the influencing factors of Internet + nursing service quality.Methods:Using a convenience sampling method, 290 nursing staff who had implemented Internet+ nursing services in Beijing and Tianjin were selected for a questionnaire survey from January to February 2022, and structural equation model was used to analyze the influencing factors and the path of action of service quality.Results:The structural equations constructed fit well, with gender, degree of service difficulty and degree of service motivation being direct influences on the quality of Internet+ nursing services, with degree of service difficulty also having an indirect effect on service quality through degree of service motivation.Conclusions:The quality of Internet+ nursing services is influenced by multiple factors and pathways. The relevant authorities can conduct a comprehensive assessment of the factors and pathways and manage them in a targeted manner to improve the quality of services.
