Qualitative study on the perception and demand of children's parents on Internet hospital services for children
10.3760/cma.j.cn115682-20220330-01523
- VernacularTitle:患儿家长对儿童互联网医院服务感知与需求的质性研究
- Author:
Peiqin HE
1
;
Zeya SHI
;
Xi PENG
;
Xiaomao SHI
;
Juan WU
;
Xin LI
;
Xiaoying QIU
;
Yue HUANG
Author Information
1. 湖南师范大学第一附属医院（湖南省人民医院）护理教研室，长沙 410005
- Keywords:
Child;
Parents;
Internet hospital;
Perception;
Need;
Qualitative study
- From:
Chinese Journal of Modern Nursing
2023;29(6):750-754
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To explore the perception and demand of children's parents on Internet children's hospital, and provide reference for improving the service model of Internet children's hospitals.Methods:This is a qualitative study. Totally 11 parents of children who visited the outpatient services of Guangzhou Women and Children's Medical Center from November to December 2021 were selected by convenience sampling, and a semi-structured interview was conducted with them based on a self-made outline. The Colaizzi phenomenological 7-step analysis method was used to analyze the data and refine the themes.Results:A total of four themes were extracted, namely, the high degree of parental recognition of the Internet children's hospital service model, the need for convenient, timely and safe information acquisition, the need for professional, reliable and friendly diagnosis and treatment services, and the need for reasonable and transparent fees.Conclusions:The online diagnosis and treatment services of Internet children's hospitals meet the needs of parents for medical treatment and have good prospects. At the same time, the service model of Internet children's hospitals should pay more attention to the convenience, professionalism, safety and economy of users, so as to promote its healthy development.
