Construction of "Internet+ Obstetrical Nursing Service" quality evaluation index system
10.3760/cma.j.cn115682-20210814-03601
- VernacularTitle:"互联网+产科护理服务"质量评价指标体系的构建
- Author:
Lei HUANG
1
;
Zhifang REN
;
Mingna ZHANG
;
Xin LIU
;
Qian XIAO
Author Information
1. 首都医科大学护理学院母儿护理学学系，北京 100069
- Keywords:
Obstetrical nursing;
Internet +;
Nursing service;
Nursing quality;
Index system;
Delphi method
- From:
Chinese Journal of Modern Nursing
2022;28(5):589-595
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To construct the "Internet+ Obstetrical Nursing Service" quality evaluation index system, so as to provide a basis for evaluation of quality of "Internet+ Obstetrical Nursing Service".Methods:The overall study period was from March 1 to July 10, 2021. Taking Donabedian three dimensional theory and service quality (SERVQUAL) evaluation model as the theoretical basis, through literature retrieval and referring to relevant policies of "Internet+ Nursing Service" in China, the quality evaluation index system of "Internet+ Obstetrical Nursing Service" was initially formulated. The Delphi method was used to conduct 3 rounds of correspondence to 16 experts and the weight of each indicator was determined based on analytic hierarchy process.Results:In the three rounds of letter inquiries, the effective recovery rates of the questionnaires were 100.0% (16/16) , 100.0% (16/16) and 93.8% (15/16) , respectively. The expert authority coefficients were 0.847, 0.838 and 0.842, respectively. The Kendall's coordination coefficients were 0.125, 0.094 and 0.135, respectively. After three rounds of expert correspondence, a quality evaluation index system of "Internet+ Obstetrical Nursing Service" was finally established, including 3 first-level indicators, 11 second-level indicators and 64 third-level indicators.Conclusions:The quality evaluation index system of "Internet+ Obstetrical Nursing Service" constructed in this study has good scientificity, reliability and operability. Experts have a high degree of agreement on the evaluation results of the index, which can provide reference for the standardization of "Internet+ Obstetrical Nursing Service".
