Effect of situational behavior record reflection training in the training of the listening ability of newly recruited clinical nurses
10.3760/cma.j.cn115682-20210326-01333
- VernacularTitle:情境行为实录反思培训在新入职临床护士倾听能力培养中的应用
- Author:
Hong YANG
1
;
Xinwei HAN
;
Bo MA
;
Dechao JIAO
;
Shuili YAO
;
Fang CHEN
;
Chunmiao QIU
;
Haili XU
Author Information
1. 郑州大学第一附属医院介入科，郑州 450000
- Keywords:
Nurses;
Newly recruited;
Situational behavior record;
Reflection training;
Listening
- From:
Chinese Journal of Modern Nursing
2021;27(34):4742-4745
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To explore the effect of situational behavior record reflection training on the listening ability of newly recruited clinical nurses.Methods:From March to September 2020, cluster sampling was used to select 116 newly recruited clinical nurses from the First Affiliated Hospital of Zhengzhou University as the research object. According to the entry order, nurses were divided into the observation group ( n=58) and the control group ( n=58). The nurses in the control group were trained in accordance with our hospital's regular standardized training system, while the observation group used situational behavior record reflection training method. Before the intervention and 6 months after the intervention, the Hodgetts Listening Performance Scale and the Patient Satisfaction with Nursing Care Questionnaire were used to compare the listening ability and patient satisfaction of the two groups of newly recruited clinical nurses. A total of 116 questionnaires were distributed and 113 valid questionnaires were returned with the valid response rate of 97.41%. Results:Before the intervention, there was no statistically significant differences in the scores of the Hodgetts Listening Performance Scale and the Patient Satisfaction with Nursing Care Questionnaire between the two groups of nurses ( P>0.05). After the intervention, the scores of the Hodgetts Listening Performance Scale and the Patient Satisfaction with Nursing Care Questionnaire of the two groups of nurses were higher than those before the intervention, and those of the observation group were higher than those of the control group, and the differences were statistically significant ( P<0.01) . Conclusions:Situational behavior record reflection training can improve the listening ability and patient satisfaction of newly recruited clinical nurses, which is conducive to alleviating the nurse-patient relationship and improving the quality of nursing care.
