Construction of quality evaluation index system of Internet plus nursing service based on three-dimensional quality theory
10.3760/cma.j.cn115682-20210220-00749
- VernacularTitle:基于质量三维理论构建"互联网+护理服务"质量评价指标体系
- Author:
Qiuhong TAN
1
;
Zeya SHI
;
Xin LI
;
Wanqin HU
Author Information
1. 湖南师范大学附属第一医院（湖南省人民医院）泌尿外科，长沙 410005
- Keywords:
Internet nursing;
On-site nursing;
Home care;
Transitional care;
Evaluation of nursing quality;
Three-dimensional quality theory
- From:
Chinese Journal of Modern Nursing
2021;27(33):4536-4540
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To explore the quality evaluation index system of Internet plus nursing service suitable for China's national conditions, aiming to provide a basis for the quality evaluation and monitoring of Internet plus nursing service.Methods:Based on the "structure-process-result" proposed by Donabedian as the theoretical framework, combined with literature retrieval, qualitative interview, group discussion, and referring to the relevant systems and policies of advanced regions in China, the quality evaluation index item pool and initial questionnaire were preliminarily constructed. In the first and second rounds of questionnaires, Delphi method was used to select indicators. In the third round of questionnaires, the expert importance assignment method was used to clarify the weights of the indicators.Results:The 3 rounds of expert positive coefficients were respectively 92%, 100% and 100%, the expert authority coefficients were respectively 0.870, 0.870 and 0.877 and Kendall's W coefficients were 0.101, 0.105 and 0.119. Finally, an Internet plus nursing service quality evaluation index system with 3 first-level indicators, 19 second-level indicators and 176 third-level indicators was formed. Conclusions:For quality evaluation index system of Internet plus nursing service based on quality three-dimensional theory, the expert opinions are relatively concentrated and results are relatively, which can provide a basis for the establishment of quality evaluation standards of Internet plus nursing service for medical institutions and guide and promote the healthy development of Internet plus nursing service in China.
