Construction of the "Internet + Nursing Service" quality evaluation index system based on the three-dimensional quality structure model
10.3760/cma.j.cn115682-20210413-01633
- VernacularTitle:基于三维质量结构模式构建"互联网+护理服务"质量评价指标体系
- Author:
Huiren ZHUANG
1
;
Weiying ZHANG
;
Lili MA
;
Jin ZHANG
Author Information
1. 同济大学附属东方医院伤口护理门诊，上海 200120
- Keywords:
Internet+Nursing Service;
Three-dimensional quality structure model;
Quality evaluation;
Index system
- From:
Chinese Journal of Modern Nursing
2021;27(25):3367-3373
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To construct the "Internet + Nursing Service" quality evaluation index based on the three-dimensional quality structure model, so as to provide an objective basis for the standardized and effective development of the "Internet + Nursing Service" quality evaluation.Methods:From January to October 2020, with the three-dimensional quality structure model as the framework, the "Internet + Nursing Service" quality evaluation index item pool and the initial questionnaire were preliminarily constructed by combining with literature retrieval, semi-structured interviews and group discussions. Purpose sampling was used to select 31 clinical nursing, nursing management, human resources, public health management and information technology experts who were engaged in "Internet + Nursing Service" or home care. The Delphi method was used to revise the first draft of the plan to construct the "Internet + Nursing Service" quality evaluation index, and to determine the weight of the index system combined with the analytic hierarchy process.Results:In the two rounds of expert consultation, the authority coefficients were 0.792 and 0.828 respectively, and the Kendall coordination coefficients were 0.076 and 0.075 for the second-level indicators, and 0.138 and 0.150 for the third-level indicators, and the difference was statistically significant ( P<0.05) . Finally, the construction of "Internet + Nursing Service" quality evaluation indicators includes 3 first-level indicators, 13 second-level indicators, and 42 third-level indicators. Conclusions:The "Internet + Nursing Service" quality evaluation index constructed based on the three-dimensional quality structure model is scientific and reliable, and can provide a basis for scientific and effective evaluation of the "Internet + Nursing Service" quality and sustainable improvement.
