Analysis of the Efficiency and Influencing Factors of Remote Consultation Service in Henan Province
10.3969/j.issn.1673-6036.2024.09.008
- VernacularTitle:河南省远程会诊服务效率及影响因素分析
- Author:
Zhenbo WANG
1
,
2
;
Meihao JI
;
Ming YE
;
Jie ZHAO
;
Fangfang CUI
Author Information
1. 郑州大学第一附属医院远程医学中心 郑州 450052
2. 互联网医疗系统与应用国家工程实验室 郑州 450052
- Keywords:
remote consultation;
population distribution;
consultation efficiency;
service management
- From:
Journal of Medical Informatics
2024;45(9):50-56
- CountryChina
- Language:Chinese
-
Abstract:
Purpose/Significance The paper analyzes the application of remote consultation in Henan province and the factors affect-ing service efficiency,optimizes service mode,and provides suggestions for the sound development of telemedicine.Method/Process The volume of remote consultation business,patient and doctor data,and consultation process data carried out through the regional tele-medicine integrated service platform in Henan province in 2022 are collected and sorted out.IBM SPSS 23.0 software is used to analyze the distribution of patients and business development of remote consultation,and factors affecting the efficiency of consultation are ana-lyzed through multiple logistic regression.Result/Conclusion The level of the hospital applying for remote consultation and the consulta-tion department affect the duration of the consultation process.The consultation department,expert titles,and referral suggestions are the main factors affecting the response time of consultation.It is suggested to optimize the service process of remote consultation,enhance the enthusiasm of doctors to participate in consultation,reduce the response time of consultation,and improve the efficiency of consultation.
