Study on Influencing Factors of User Satisfaction on Mobile Medical Platform in 8 Hospitals in Guangxi
10.3969/j.issn.1673-6036.2024.08.010
- VernacularTitle:广西8家医院移动医疗平台用户满意度影响因素研究
- Author:
Tingting JIANG
1
;
Chunfang ZHOU
;
Jie XIONG
;
Yuelan LI
;
Jinfeng ZHANG
;
Xiang GAO
Author Information
1. 广西中医药大学马克思主义学院 南宁 530200
- Keywords:
mobile medical platform;
satisfaction;
influencing factor;
ROST
- From:
Journal of Medical Informatics
2024;45(8):58-63
- CountryChina
- Language:Chinese
-
Abstract:
Purpose/Significance To analyze the influencing factors of user satisfaction on mobile medical platform,and to put for-ward suggestions to improve the quality of medical service and user satisfaction.Method/Process Taking the evaluation texts of users from eight tertiary hospitals in Guangxi in the online mobile medical service platform of haodf.com as the research object,the paper uses the software of ROST content mining system to filter meaningless words,carries out emotional analysis,word frequency statistical analysis and co-occurrence matrix semantic network analysis.Result/Conclusion The degree of satisfaction and recognition of users to the mo-bile medical service platform is high.From the perspective of influencing factors and departments,it puts forward some suggestions on how to improve the satisfaction of mobile medical service users.
