Effects of Six Sigma on improving the quality of nursing document writing
10.3760/cma.j.cn115682-20200409-02584
- VernacularTitle:六西格玛理论提升护理文件书写质量的效果评价
- Author:
Youhua LIU
1
;
Jia SONG
;
Ran WANG
Author Information
1. 北京友谊医院心血管中心 100050
- Keywords:
Six Sigma;
Nursing document;
Writing quality;
Medical record
- From:
Chinese Journal of Modern Nursing
2020;26(32):4540-4542
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To evaluate the effects of Six Sigma on improving the quality of nursing document writing.Methods:By historical comparison and cluster sampling by year, totally 1 833 medical records from the hospital from January to December 2018 were included into the control group, while 1 758 medical records from the hospital from January to December 2019 were included into the observation group. In the control group, according to the ward training plan, the training of nursing document writing standards was routinely provided. Each shift of nurses completed and examined the nursing document writing of the shift, and the head nurse conducted random inspections and was responsible for the quality of the terminal medical records. In the observation group, the Six Sigma management theory was applied to improve the implementation process. The improvement goals of nursing document writing quality were defined. Scientific and reliable improvement plans were formulated, and the implementation effect was tracked and evaluated. The data and information such as the quality control score and the number of errors in each monthly medical records in 2018 and 2019 were collected, and the error rate and quality control results of the two groups were compared.Results:The average number of errors in nursing document writing per month in the observation group was lower, and the quality control performance of nursing document writing was higher than that in the control group, and the difference was statistically significant ( P<0.05) . Conclusions:In the management of nursing document writing quality, the application of Six Sigma can reduce the error rate of nursing document writing and improve the quality of nursing document writing.
