Moderating effect of sincere leadership style and empathy in the role of ICU nurses' work stress on work quality
10.3760/cma.j.cn115682-20200511-03283.
- VernacularTitle:真诚型领导风格与共情在重症护士工作压力对工作质量作用中的调节效应
- Author:
Xiaohua XU
1
;
Wenyan PAN
;
Jili ZHENG
;
Yan XUE
Author Information
1. 复旦大学附属中山医院护理部，上海 200032
- Keywords:
Intensive Care Unit;
Nurses;
Empathy;
Work pressure;
Work quality
- From:
Chinese Journal of Modern Nursing
2020;26(31):4359-4363
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To explore the moderating effect of sincere leadership style and empathy in the role of ICU nurses' work stress on work quality.Methods:Convenience sampling method was used to select 275 nurses in ICU of Zhongshan Hospital affiliated to Fudan University as research subjects for investigation. Survey indicators included general information of nurses, quality of nursing work, work pressure, sincere leadership style and empathy. Multiple hierarchical regression method was used to determine the moderating effect of sincere leadership style and empathy.Results:A total of 275 questionnaires were distributed and 258 valid questionnaires were returned. Correlation analysis showed that the total score of work quality was positively correlated with positional titles, working years, sincere leadership style score, and empathy score, and the differences were statistically significant ( P<0.05) , and negatively correlated with work stress score with a statistical difference ( P<0.01) .The final model of multiple hierarchical regression analysis is statistically significant ( F=38.19, P<0.01) . Influence of balance work pressure, nurses' positional titles and working years, and the separate influence of sincere leadership style and empathy, as well as the contribution of interaction term of sincere leadership style, empathy and work pressure to the model was statistically significant ( P<0.01) . It showed that the two had obvious regulating effect on the influence of work pressure on work quality. Conclusions:Sincere leadership style and empathy are the moderating factors of ICU nurses' work pressure on work quality, which helps to reduce the negative impact of high work pressure on work quality. This study suggests that in the ICU environment with high work pressure, the sincere leadership style of nursing managers should be cultivated, and the empathy quality of nurses should be improved so as to promote and maintain a high quality of care.
