Phenomenological study on real work experience of "online nurses" door-to-door services
10.3760/cma.j.cn115682-20191231-04858
- VernacularTitle:"网约护士"上门服务真实工作体验的现象学研究
- Author:
Qian XU
1
;
Yan ZHANG
;
Zhiren SHENG
;
Chunbo LIU
;
Jianli HU
;
Kaili SUN
Author Information
1. 宁波大学医学院附属医院呼吸与危重症学科，宁波 315020
- Keywords:
Nurses;
Internet+;
Nursing services;
Phenomenology;
Online nurses
- From:
Chinese Journal of Modern Nursing
2020;26(31):4317-4322
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To analyze the real work experience of "online nurses" door-to-door services under the Internet model so as to provide a basis for the government and management departments to carry out "Internet + nursing services" work.Methods:According to the phenomenological research method, intentional sampling and the principle of maximum differentiation were used to select 20 nurses who had provided home care services in Class Ⅲ Grade A hospital and hosted community health service center in Ningbo for the semi-structured interview from August to November 2019. The interview data was organized and analyzed using the Colaizzi data analysis method.Results:There were two themes that affected the work experience of "online nurses" nursing service. Among them, the positive factors included the obvious increase in professional values, policy support guarantee, the surge in patient demand, insurance protection and first aid safety guarantee; the negative factors included the unbalanced input and harvest, service costs not included in medical insurance, improper disposal of medical waste, lack of team support, insufficient publicity of "online" nursing services, weak multidisciplinary nursing knowledge, and lack of standardization of "online" nursing medical records.Conclusions:The "online nurses" have positive experiences such as increased professional values in their service experience. At the same time, there are also difficulties such as imbalance in income and expenditure, and insufficient team support. It is necessary to further strengthen the government-hospital-community-enterprise collaboration, gradually improve the "online" nursing service standards from multiple angles and directions, provide a good working environment and the security for online nurses so as to serve society well.
