Application of full-process outpatient intelligent medical service mode in outpatients
10.3760/cma.j.cn115682-20191218-04640
- VernacularTitle:全流程门诊智慧就医模式在门诊患者中的应用
- Author:
Fuqin TANG
1
;
Bin XU
;
Qinyi ZHAO
;
Xiaoting YAN
;
Hongwei WAN
;
Lili FENG
;
Qionghai WU
Author Information
1. 浙江省台州市中心医院护理部 318000
- Keywords:
Outpatient;
Full-process;
Intelligent medical service
- From:
Chinese Journal of Modern Nursing
2020;26(22):3097-3099
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To explore the application effect of full-process outpatient intelligent medical service mode in outpatients.Methods:By the convenient sampling method, a total of 600 inpatients in Taizhou Central Hospital from 2016 to 2017 were selected as the control group while 600 inpatients from 2018 to 2019 were selected as the experimental group. The control group adopted the traditional medical treatment mode, while the experimental group adopted the full-process outpatient intelligent medical service mode. The waiting time, visiting time, accounting rate of artificial window and one-time payment rate of patients of the two groups were compared.Results:The waiting time and visiting time of patients in the experimental group were shorter than those in the control group, and the differences were statistically significant ( P<0.01) . The one-time payment rate of patients in the experimental group was higher than that of the control group, while the accounting rate of artificial window was lower than that of the control group, and the differences were statistically significant ( P<0.05) . Conclusions:Full-process outpatient intelligent medical service mode can shorten waiting time of patients, improve their medical experience and improve the service quality of the hospital.
