Status quo of patients and nurses' attitude and willingness of "Internet + nursing services"
10.3760/cma.j.cn115682-20191009-03617
- VernacularTitle:对患者及护士"互联网+护理服务"态度和意愿的现况调查
- Author:
Fenglan XIE
1
;
Fangyu LIN
;
Tiantian GAN
Author Information
1. 中山大学附属第一医院健康教育部，广州 510080
- Keywords:
Nurses;
Patient;
Willingness;
Internet + nursing services;
Continuous nursing;
Questionnaire investigation
- From:
Chinese Journal of Modern Nursing
2020;26(17):2251-2255
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To explore patients and nurses' attitude and willingness of "Internet + nursing services", and provide a reference for better "Internet + nursing services".Methods:In July 2019, totally 579 inpatients and 1 176 nurses from The First Affiliated Hospital of Sun Yat-sen University were selected by convenient sampling. A self-designed Questionnaire on the Status Quo of Patients and Nurses' Attitude and Willingness "Internet + Nursing Services" was used to explore the current status of these patients and nurses' willingness and costs of "Internet + nursing services". χ 2 test was employed to compare the differences between the two. Results:Among respondents, totally 73.40% (425/579) patients and 71.09% (836/1 176) nurses agreed to carry out "Internet + nursing services". A total of 45.08% (261/579) patients and 50.26% (591/1 176) nurses thought that the most needed on-site service items were catheter replacement and wound dressing change. Both patients and nurses believed that on-site services were most helpful to patients with immobility, accounting for 56.18% (325/579) and 52.98% (623/1 176) , respectively. The willingness of nurses to provide on-site services was lower than that of patients to receive on-site services. The cost of nurses' on-site services was higher than the patients' willingness to pay. Patients' concerns about medical risks were higher than those of nurses, while their personal safety concerns were lower than those of nurses. Nurses hoped that the time spent on on-site services was shorter than the needs of patients, and the differences were statistically significant ( P<0.05) . Conclusions:Patients and nurses support the development of "Internet + nursing services". Most patients accept nurses to provide on-site services, while some nurses hold a wait-and-see attitude towards on-site services. Moreover, there is a big gap between the two parties in terms of service costs, risks and duration. Therefore, when carrying out "Internet + nursing services", it is necessary to balance the needs of patients and nurses, formulate practical service plans, and satisfy both nurses and patients to achieve a win-win situation.
