Effects of different registration methods on the waiting time of patients of high-end medical outpatient department
10.3760/cma.j.cn115682-20191111-04110
- VernacularTitle:不同挂号方式对高端医疗门诊患者候诊时间的影响
- Author:
Na LIU
1
;
Cong ZHANG
;
Lin WANG
;
Aimin SUN
;
Hongying QI
Author Information
1. 中日友好医院国际部，北京 100029
- Keywords:
Satisfaction;
Waiting time;
Appointment registration;
Window registration;
Process reform
- From:
Chinese Journal of Modern Nursing
2020;26(12):1669-1671
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To reduce the waiting time of patients reasonably by statistics and analysis of the waiting time of high-end medical outpatients and finding countermeasures.Methods:Through the hospital information system, the waiting time of 30 421 patients who were treated in International Department in China-Japan Friendship Hospital from January 2019 to July 2019 was collected.Results:The waiting time of 30 421 outpatients was (26.05±24.30) min. Among them, the waiting time of patients with non-appointment window registration was (23.45±23.71) min while the waiting time of patients with appointments was (30.17±24.66) min, and the difference was statistically significant ( t=-23.49, P<0.05) . Conclusions:Under the current outpatient procedure mode, a high proportion of patients with non-appointment window registration will increase the waiting time for patients with appointments. By increasing the proportion of patients with appointments through the process reform of outpatient department, strengthening of propaganda and education and other methods, accurate appointments can be achieved and the waiting time for appointment patients can be shortened.
