Analysis of the influence of emotional intelligence training on clinical communication ability and job burnout of Cardiology nurses
10.3760/cma.j.issn.1674-2907.2019.26.028
- VernacularTitle:情绪智力培训对心内科护士临床沟通能力和职业倦怠的影响
- Author:
Huifen LU
1
;
Liping ZHU
Author Information
1. 无锡市第二人民医院内科 214001
- Keywords:
Nurses;
Emotional intelligence;
Inservice training;
Communication ability;
Job burnout
- From:
Chinese Journal of Modern Nursing
2019;25(26):3425-3428
- CountryChina
- Language:Chinese
-
Abstract:
Objective? To explore the influence of emotional intelligence training on the clinical communication ability and job burnout of nurses in Cardiology, and to guide the administrative direction of nursing managers and provide effective management methods. Methods? Using the convenient sampling method, a total of 89 nurses from the department of Cardiology of Wuxi Second People's Hospital from September to November 2018 were selected as the subjects. According to the random number table method, they were divided into the experimental group (44 nurses) and the control group (45 nurses). The experimental group were given 8 emotional intelligence training sessions, and the control group received regular training. The Emotional Intelligence Scale (EIS), the Maslach Burnout Inventory (MBI) , and the Clinical Communication Ability Scale were used to evaluate the difference before and after the training. Results? After the training, the experimental group nurses' EIS total scores and scores in all dimensions were higher than those in the control group (P＜0.05);the MBI scores of emotional exhaustion, and cynicism dimensions of experimental group were significantly lower in the control group, the scores of personal accomplishment were significantly higher in the control group, and the difference was statistically significant (P＜0.05); the scores of Clinical Communication Ability Scale in the experimental group were higher than those in the control group, and the difference was statistically significant (P＜0.05). Conclusions? Emotional intelligence training for clinical Cardiology nurses can effectively improve their emotional intelligence, clinical communication ability,and reduce their level of job burnout and it is worth promotion.
