Effect of negative leadership behavior in nursing management on the nurses' sense of professional mission and patient satisfaction
10.3760/cma.j.issn.1674-2907.2019.21.019
- VernacularTitle:护理管理中负性领导行为对护士职业使命感及患者满意度的影响
- Author:
Meijuan YUAN
1
;
Liping HUANG
;
Lulu ZHAI
;
Wenqin YUAN
Author Information
1. 浙江大学医学院附属杭州市第一人民医院胃肠外科
- Keywords:
Nursing management;
Nurses;
Negative leadership behavior;
Sense of professional mission;
Patients' satisfaction;
Correlation
- From:
Chinese Journal of Modern Nursing
2019;25(21):2727-2730
- CountryChina
- Language:Chinese
-
Abstract:
[Abstract]? Objective? To investigate the current situation of negative leadership behavior in hospital nursing management, analyze the relationship and influence between negative leadership behavior and nurses' sense of professional mission and patients' satisfaction, and provide theoretical basis for reducing negative leadership behavior in nursing management and improving nurses' sense of professional mission and nursing quality. Methods? From January 2017 to July 2018, 260 clinical nurses from three hospitals in Hangzhou were selected by convenience sampling method. General Information Questionnaire, Negative Leadership Scale, Professional Mission Questionnaire and Nursing Job Satisfaction Scale were used in the questionnaire survey. The negative leadership behavior in hospital nursing management and its influence on nurses' sense of professional mission and patients' satisfaction were analyzed. A total of 271 questionnaires were distributed to the nursing staff and 260 valid questionnaires were retrieved. Results? Among the 260 nurses surveyed, 22.69% encountered autocratic and selfish leadership, 30.77% encountered unfaithful leadership, 55.00% experienced constructive leadership, and the total average score of items in Negative Leadership Scale was (1.58±0.76). Autocratic and selfish leadership behavior was negatively correlated with nurses' sense of professional mission and nursing quality (P＜ 0.01), unfaithful leadership behavior was negatively correlated with nurses' sense of professional mission and nursing quality (P＜ 0.01), and constructive leadership behavior was positively correlated with nurses' sense of professional mission and nursing quality (P＜0.01). Conclusions? There are some arbitrary, selfish and unfaithful negative leadership behaviors in hospital management, which have a negative impact on nurses' sense of professional mission and patients' satisfaction. Effective measures should be taken to intervene.
