Practice and exploration of enhancing patient experience through a new admission model
10.3969/j.issn.1671-332X.2024.10.019
- VernacularTitle:以入院新模式为抓手 提升患者就医体验的实践与探索
- Author:
Yang ZHAO
1
;
Yumei JIANG
;
Wen ZHANG
;
Binchong WANG
;
Jinjin LIU
Author Information
1. 西安交通大学第一附属医院 陕西西安 710061
- Keywords:
One stop service;
Centralized management of beds;
Refined management;
Patient's medical experience
- From:
Modern Hospital
2024;24(10):1547-1549
- CountryChina
- Language:Chinese
-
Abstract:
Objective This study aims to explore effective ways to enhance patient experience by analyzing relevant indi-cators before and after the implementation of a new admission model at a large public tertiary hospital.Methods A retrospective analysis and a questionnaire survey were conducted to assess changes in hospital admission convenience,timeliness,and patient satisfaction before and after the implementation of the new admission model.Results After the new admission model was imple-mented,the bed occupancy rate for waiting patients significantly increased,while the waiting time decreased.The time required for completing admission procedures was notably shortened,bed utilization rates improved,and the average pre-operative hospital stay decreased.Additionally,the volume of admitted critically ill patients increased,and indicators such as the proportion of level IV surgeries and inpatient satisfaction improved.Conclusion The implementation of the new admission model has enhanced serv-ice efficiency and quality,improved patient experience,and increased patient satisfaction,making it a model worth promoting.
