Study on the correlation between doctor-patient communication and patient satisfaction
10.3969/j.issn.1671-332X.2024.09.014
- VernacularTitle:医患沟通与患者就诊满意度的相关性研究
- Author:
Xiaolan LUO
1
Author Information
1. 上海中医药大学图书馆 上海 201203
- Keywords:
Patient doctor communication;
Patient satisfaction;
Informational support;
Emotional support;
Doctor-pa-tient relationship
- From:
Modern Hospital
2024;24(9):1361-1365
- CountryChina
- Language:Chinese
-
Abstract:
Objective Doctor-patient communication may be a key factor affecting patient satisfaction.To explore the correlation between the sub factors of doctor-patient communication and patient satisfaction.Methods Using the method of ran-dom sampling,837 valid samples were collected through the network questionnaire platform,and the correlation between the sub factors of doctor-patient communication and patient satisfaction was analyzed using structural equation model.Results Commu-nication time,communication attitude,emotional support and informational support in doctor-patient communication all have a positive impact on patient satisfaction.According to the degree of impact,they are emotional support,information support,and communication attitude and communication time.The influence of communication frequency on patient satisfaction was not signifi-cant.Conclusion In doctor-patient communication,compared with other factors,emotional support(such as encouragement,respect,understanding,comfort,etc.)and information support provided by doctors for patients have the greatest impact on patient satisfaction.The attitude of doctors towards patient consultation is also a key factor affecting the satisfaction of patients.Encouraging patients to ask questions,giving patients enough communication time,and giving patients patience and respect when consulting can all have a positive impact on improving patient satisfaction.
