Quality improvement of hospital official documents based on FOCUS-PDCA theory:taking a hospital in Zhejiang province as an example
10.3969/j.issn.1671-332X.2024.08.017
- VernacularTitle:基于FOCUS-PDCA理论的医院公文质量改进
- Author:
Geling LI
1
;
Dandan WANG
;
Yongting YANG
;
Xinjie LI
Author Information
1. 浙江省肿瘤医院 浙江杭州 310022
- Keywords:
Focus-PPDCA;
Document writing;
Norms;
Evaluation
- From:
Modern Hospital
2024;24(8):1211-1214
- CountryChina
- Language:Chinese
-
Abstract:
Objective To investigate the effectiveness of FOCUS-PDCA model in enhancing the quality of official hospi-tal documents in a Zhejiang-based hospital.Methods The FOCUS-PDCA model was adopted to identify and address the issues present in the hospital's document management system in 2021.An improvement team was established,tasked with identifying the root cause of the poor quality of documents through group ability assessments,critical factor voting,and brainstorming.High-risk,high-frequency,and error-prone issues were prioritized for improvement.The FOCUS-PDCA model,along with tools such as the 5W1 H and Gantt chart,were utilized to continuously enhance the quality of the hospital's official documentation.The pass rate of document preparation pre-and post-improvement was compared using SPSS software.Results After the improvement,the approval rate for hospital document writing increased from 25.4％to 51.2％,exceeding the target value and achieving the antici-pated outcome.The most significant improvement was observed in document formatting,which now adheres to national standards at a 100％standard rate.Conclusion The FOCUS-PDCA model,coupled with measures such as top-level system design,train-ing,and strict auditing,can significantly improve the quality of hospital documentation.This approach effectively enhances the standard of document management within the hospital,contributing to modernization efforts.
