Process optimization of emergency management for outpatient and emergency patients based on failure mode and effect analysis
10.3969/j.issn.1671-332X.2024.08.012
- VernacularTitle:基于失效模式与效应分析的门急诊患者突发事件应急管理的流程优化实践
- Author:
Ziyi WU
1
;
Xinzhao XIE
;
Kexin WANG
;
Xinyi LV
;
Haoyang ZHOU
;
Yan CHEN
Author Information
1. 南京医科大学医政学院 江苏南京 211166
- Keywords:
Failure modes and effects analysis;
Outpatient and emergency;
Contingency;
Emergency management
- From:
Modern Hospital
2024;24(8):1190-1193,1197
- CountryChina
- Language:Chinese
-
Abstract:
Objective To explore the effectiveness of Failure Modes and Effects Analysis(FMEA)in emergency man-agement of sudden incidents involving outpatient and emergency patients in general hospitals,to provide references for the optimi-zation of emergency response process for such incidents.Methods Based on FMEA,we identified and evaluated risks in the e-mergency response procedures for sudden incidents involving outpatient and emergency patients in general hospitals.Potential fail-ure modes were analyzed to identify key risks with a Risk Priority Number(RPN)greater than 125.Continuous quality improve-ment measures were implemented to control these risks,and the effectiveness of these controls was evaluated using chi-square tests for statistical analysis.Results A total of 16 risk points in 4 major areas were identified.After implementing continuous quality improvement measures,the RPNs of these high-risk points decreased to below 125,effectively controlling the potential risks.This intervention significantly improved the utilization rate of emergency equipment,the timely reporting rate of sudden in-cidents,the timely feedback rate of emergency response,with statistically significant differences(P＜0.01).Conclusion The application of FMEA to outpatient and emergency management of sudden incidents helps optimize the emergency response process,thus enhancing the emergency response capability of general hospitals and ensuring effective handling of such incidents.
