Factors influencing satisfaction of inpatients in Chongqing's private rehabilitation hospital from the perspective of medical experience
10.3969/j.issn.1671-332X.2024.08.011
- VernacularTitle:就医体验视角下的重庆市民营康复医院住院患者满意度影响因素分析
- Author:
Wenping ZENG
1
;
Maorui QIAN
;
Xiaodong LENG
;
Xin ZHAO
Author Information
1. 重庆医科大学公共卫生学院医学与社会发展研究中心 重庆 400016
- Keywords:
Inpatient;
Private rehabilitation hospital;
Patient satisfaction;
Medical experience
- From:
Modern Hospital
2024;24(8):1186-1189
- CountryChina
- Language:Chinese
-
Abstract:
Objective To analyze the current patient satisfaction levels and their influencing factors from the perspective of medical experience in private rehabilitation hospitals in Chongqing.This analysis aimed to provide references for these hospitals to improve the quality of medical services.Methods A questionnaire survey of 467 inpatients from three private rehabilitation hospitals in Chongqing was conducted,using convenience sampling.The x2 test and logistic regression analysis were used to i-dentify factors influencing patient satisfaction.Results The overall satisfaction rate of inpatient care was 78.6％,with an aver-age satisfaction score of 3.84±0.52.The complaint and advice service scored the higher,while logistics and environmental serv-ice and rehabilitation treatment service were assessed with lower scores.Regression analysis showed that the per capita monthly household income ranged between 2 001 and 4 000 yuan(OR=0.221,95％CI:0.077-0.635),and between 4 001 and 6 000 yuan(OR=0.296,95％CI:0.125-0.700).Additionally,out-of-pocket payment(OR=4.198,95％CI:1.035-17.027),and others payment methods,including commercial insurance(OR=9.591,95％CI:1.767-52.049)were identified as influential factors.Conclusion Inpatients'overall satisfaction with their medical experience is acceptable,but still has considerable room for improvement.It is recommended that a multidimensional approach be adopted to improve patient satisfaction.
