Application of Party building-guided quality control circle management in emergency services
10.3969/j.issn.1671-332X.2024.08.008
- VernacularTitle:党建引领下急诊服务中的品管圈管理探索
- Author:
Chengquan ZHAI
1
;
Liping WANG
;
Shoujing GONG
;
Yadong LI
;
Jilai QU
;
Yugui HAO
Author Information
1. 枣庄市立医院 山东枣庄 277101
- Keywords:
Party construction;
Quality control circle;
Emergency services;
Patient satisfaction;
Service quality
- From:
Modern Hospital
2024;24(8):1175-1177,1181
- CountryChina
- Language:Chinese
-
Abstract:
Objective To investigate the role of quality control circle management guided by Party building philosophy in improving patient satisfaction in emergency services.Methods Quality control circle management guided by the Party building philosophy was implemented in May 2023.Two groups of 1 000 emergency patients each were selected,one from April to May 2023(pre-implementation)and the other from April to May 2024(post-implementation).The control group and the observation group were compared across several metrics in terms of satisfaction scores,satisfaction rates,120 emergency call response time,3-minute pre-hospital emergency dispatch rates,and average waiting times for emergency observation patients.Results The ob-servation group demonstrated higher satisfaction scores,satisfaction rates,and higher 3-minute pre-hospital emergency dispatch rates compared to the control group.Additionally,the observation group had shorter emergency call response time and average waiting time in the emergency department,with statistically significant differences(P＜0.05).Conclusion The integration of quality control circle management guided by Party construction philosophy in the management of emergency patients has been shown to address operational issues,optimize service processes,and significantly improve patient satisfaction and experience.This method is worthy of broader application and promotion in clinical practice.
