The establishment of medical service evaluation index system of the main diagnostic group based on the delphi method and hierarchical analysis method
10.3969/j.issn.1671-332X.2024.07.015
- VernacularTitle:基于德尔菲法及层次分析法的主诊组医疗服务评价指标体系的建立
- Author:
Jun GAO
1
,
2
;
Hanjie CHEN
;
Jun DUAN
;
Zhen HAN
;
Ningbo ZHANG
;
Siqi ZHU
;
Yan LIU
Author Information
1. 桂林医学院,公共卫生学院 广西桂林 541000
2. 北京大学深圳医院 广东深圳 518000
- Keywords:
Balanced scorecard;
Tertiary public hospital;
Primary diagnosis physician group;
Evaluation index system
- From:
Modern Hospital
2024;24(7):1044-1047
- CountryChina
- Language:Chinese
-
Abstract:
Objective To establish an evaluation index system for medical services provided by primary diagnosis physi-cian groups in tertiary public hospitals,using the Delphi method and Analytic Hierarchy Process(AHP).Methods Based on existing policies and relevant literature,initial indicators were formulated.The Delphi method was used in two rounds to deter-mine the index system,with a participation rate of 100%and high expert authority coefficients(Round 1:Cr=0.851,Round 2:Cr=0.839).The AHP was then applied to calculate the weights of the indicators.Results The evaluation index system for medical services provided by primary diagnosis physician groups was established through two rounds of expert consultations.The AHP yielded the weights of the indicators,with four primary indicators:internal processes(0.406),finance(0.288),learning and growth(0.208),and customer(0.098),and 25 secondary indicators.The consistency ratio(CR)values for the weights of the indicators were all less than 0.01.Conclusion The proposed index system is scientific and feasible for evaluating medical services provided by primary diagnosis physician groups in tertiary public hospitals.It can be applied in hospital department man-agement to further enhance the quality of medical services and the level of hospital refinement management.
