Investigation on nursing service demand and satisfaction degree of operation patients in department of general surgery outpatient
10.3760/cma.j.issn.1674-2907.2019.03.022
- VernacularTitle:普外科门诊手术患者护理服务需求及满意度调查
- Author:
Li NI
1
;
Haiping YU
;
Zhouqing TANG
;
Jingyi XU
;
Aiqin ZHOU
;
Xinying HE
;
Shengjun QIN
Author Information
1. 同济大学附属东方医院手术室,上海 200120
- Keywords:
Ambulatory surgical procedures;
Health service demand;
Satisfaction degree
- From:
Chinese Journal of Modern Nursing
2019;25(3):350-353
- CountryChina
- Language:Chinese
-
Abstract:
Objective? To investigate and analyze the nursing service demand and satisfaction of the operation patients in department of general surgery outpatient. Methods? A total of 516 operation patients were selected from the outpatient surgery in Eastern Hospital Affiliated to Tongji University from July to December 2017 were selected by convenience sampling method. Nursing service demand questionnaire and satisfaction questionnaire were applied in the investigation. Results? The average score of demand for nursing services of 516 patients was (3.72±0.62), which was between need and general. The highest requirement before operation was to know the time of the operation and the time needed for the operation. The highest requirement during operation was that I would not feel pain and discomfort. The highest requirement after operation was to tell me how to seek help if I got home uncomfortable. The average score of nursing satisfaction was (4.04±0.48), which was between great satisfaction and satisfaction. The most unsatisfactory thing for patients is that the waiting time is more than 30 minutes. There were significant differences in the needs of pre-operative, intraoperative and post-operative nursing services among patients of different ages (P＜0.05). Conclusions? There are many demands for nursing services in outpatients in department of general surgery. Operating rooms should cooperate with multiple departments to provide targeted nursing services to meet the needs of patients. Hospitals should constantly optimize the process of patients' medical treatment, adopt the method of time-division appointment, shorten the waiting time of patients, and improve patients' satisfaction.
