Secondary triage mode based on process decentralized strategy in emergency waiting patients

VernacularTitle:基于流程分散策略的二次分诊模式在急诊患者候诊管理中的应用
Author: Ying JIANG ¹ ; Jingjing ZHANG ; Yinbing WANG ; Su TU
Author Information

1. 214002,江苏省无锡市第二人民医院护理部
Keywords: Emergency service; hospital; Secondary triage; Accident; Satisfaction
From: Chinese Journal of Modern Nursing 2018;24(16):1911-1914
CountryChina
Language:Chinese
Abstract: Objective To explore the application effects of secondary triage mode based on process decentralized strategy in emergency waiting patients. Methods According to purposive sampling, emergency patients who visited hospital from April to May 2017 were selected into the control group (n=2 744). Those who visited hospital from June to July 2017 after conducted secondary triage were collected into the intervention group (n=2 296). The incidence of adverse events and patients' satisfaction were compared between two groups. Results The incidence of adverse events was significantly lower in the intervention group compared with the control group (0.58% vs. 1.93%; χ2=42.040,P< 0.01). The intervention group had significantly higher patients' satisfaction level compared with the control group [(8.64±2.18) vs. (7.17±2.21); t=8.738, P<0.01]. Conclusions The secondary triage mode based on process decentralized strategy can effectively reduce the incidence of adverse events and improve patients' satisfaction in emergency waiting patients.