Patient experience in orthodontic orthognathic combined treatment outpatient service: a qualitative research

VernacularTitle:患者就诊正颌正畸联合门诊体验的质性研究
Author: Xiangying HU ^{1
,

2} ; Yan ZENG ; Chunming WEI ; Yage SHEN ; Ying GU ; Yan XIAO ; Hong RUAN
Author Information

1. 200011 上海,上海交通大学医学院附属第九人民医院口腔颅颌面科正颌正畸中心
2. 200011 上海交通大学中国医院发展研究院学科建设研究所
Keywords: Ambulatory care; Patient experience; Qualitative research
From: Chinese Journal of Modern Nursing 2018;24(3):302-304
CountryChina
Language:Chinese
Abstract: Objective To explore patients' experience in the orthodontic orthognathic combined treatment outpatient service.Methods Purposive sampling method was used to select 6 patients who were admitted to the orthodontic orthognathic combine treatment outpatient service in Shanghai Ninth People's Hospital Affiliated to Shanghai Jiao Tong University School of Medicine in February 2017. Research data were collected in the form of face-to-face and semi-structured in-depth interview, and analyzed by Colaizzi content analysis.Results In the research, 3 topics were extracted: patients experience, communication experience, and waiting experience.Conclusions The orthodontic orthognathic combined outpatient service provides convenience for patients and plays an significant role in the diagnosis and treatment of disease. However, there is still room for improvement in the service of combination outpaitent.