Impacts of SBAR communication mode on satisfaction among physicians, nurses and patients
10.3760/cma.j.issn.1674-2907.2017.27.004
- VernacularTitle:标准化沟通模式对医护患三方满意度的影响
- Author:
Guoqin REN
1
;
Lihua YI
;
Yan ZHANG
;
Haiying LIU
Author Information
1. 南京医科大学附属无锡第二医院护理部
- Keywords:
Situation-background-assessment-recommendation communication mode;
Nursing quality;
Satisfaction
- From:
Chinese Journal of Modern Nursing
2017;23(27):3453-3456
- CountryChina
- Language:Chinese
-
Abstract:
Objective To analyze the changes of the three-party satisfaction (physicians, nurses and patients) after the implementation of situation-background-assessment-recommendation (SBAR) communication mode.Methods The SBAR work group was established in one hospital and implemented SBAR communication based the question direction in Department of Neurosurgery, Neurology, Intensive Care Unit, Orthopedics, EICU and Cardiology Department of one hospital. The comparison of the differences in satisfaction and the incidence of adverse medical care events were carried out among the doctors, nurses and patients before and after the implementation of the SBAR communication model.Results After the implementation of SBAR communication mode, the satisfactions in doctors, nurses and patients were 94.0%, 96.0% and 98.2%, that all were better than traditional communication before the implementation (Z=1.700,2.000,2.974;P<0.05). The medical incidence of adverse events declined from 0.38% to 0.13% (χ2=6.276,P<0.05).Conclusions SBAR communication mode plays an important role in continuously improving the quality of medical care, promoting effective communication and ensuring the safety of patients, and deserves clinical application.
