Application effects of tracking method in the medical visit experience of inpatients

VernacularTitle:追踪法在住院患者就医体验中的应用效果
Author: Ying ZHANG ¹ ; Xiaoyan GAN ; Judi PU ; Shunlan ZHOU ; Lvping REN ; Yafeng GUI
Author Information

1. 上海市嘉定区南翔医院护理部
Keywords: Tracing methodology; Medical visit experience; Inpatients; Satisfaction
From: Chinese Journal of Modern Nursing 2017;23(23):3024-3027
CountryChina
Language:Chinese
Abstract: Objective To probe into the medical experience in inpatients by tracking method,in order to provide the basis for continuing quality improve.Methods The tracking group was established,the patients was tracking and selected in medicine department,surgery departments,gynecology and obstetrical departments randomly from July to December 2015,and improve continually according to the feedback questions by patients,and then compared patient′s satisfaction.Results The members of tacking group interviewed patients 180 cases totally,and the patients had 152 times asked questions which included the contents as diet, environment,education,services and facilities. After improving continually,the questions asked by patients reduced from 105 times (in the third season) to 47 times (in the fourth season);the patient′s satisfaction improve from 97.39% to 99.22% (χ2=15.34,P<0.01).Conclusions The tacking method is used to daily nursing management for improving patient′s satisfaction,which can provide evidence to improve nursing quality.