Application of secondary triage management system based on JCI standard in outpatient clinic of maternal and child health care hospital
10.3760/cma.j.issn.1674-2907.2017.15.027
- VernacularTitle:基于JCI标准下妇幼保健院门诊二级分诊管理模式的建立与应用
- Author:
Yanzhen WEI
1
;
Run CHEN
;
Li XU
Author Information
1. 533000,广西壮族自治区百色市妇幼保健院门诊部
- Keywords:
Ambulatory care;
JCI standard;
Maternal and child health care hospital;
Secondary triage;
Management
- From:
Chinese Journal of Modern Nursing
2017;23(15):2056-2059
- CountryChina
- Language:Chinese
-
Abstract:
Objective To discuss the establishment and application effects of secondary triage management system based on JCI standard in outpatient clinic of maternal and child health care hospital. Methods In July 2015,secondary triage mode was implemented and secondary triage management team was established in our hospital under the JCI standard basis. Nursing staff were trained. The secondary triage management system in outpatient clinic,job and responsibilities of nurses and work flow of secondary triage mode were developed. Satisfaction of patients and doctors in outpatient clinic and waiting time of patients before (January 2014 to June 2015) and after (July 2015 to October 2016) the implementation of secondary triage mode were compared.Results After the implementation of secondary triage mode,the satisfaction of patients increased from (85.76±15.24) to (96.38±12.91),while satisfaction of patients increased from 88.80% to 97.20%. The waiting time of patients decreased from (59.64±12.38) min to (40.55±10.96) min. The differences were statistically significant (t/χ2=15.634,13.550,9.915;P<0.001).Conclusions The secondary triage management model can reduce the waiting time of patients and improve their satisfaction.
