Investigation and analysis on the patients′and their families′satisfaction to nursing service
10.3760/cma.j.issn.1674-2907.2016.34.015
- VernacularTitle:对综合ICU出科患者及家属护理服务满意度的调查分析
- Author:
Caiping GAO
1
;
Hui JIANG
;
Xiaoyan MA
;
Linjuan XU
;
Xiaotian WANG
;
Yingli ZHANG
Author Information
1. 200120 上海同济大学附属东方医院重症监护室
- Keywords:
Intensive care nuit;
Patients;
Families;
Patients follow-up;
Nursing satis faction degree
- From:
Chinese Journal of Modern Nursing
2016;22(34):4944-4947
- CountryChina
- Language:Chinese
-
Abstract:
Objective To know the patients′ and their families′ satisfaction to the nursing service and nursing quality in general intensive care unit ( ICU) . Methods A self-designed questionnaire was used in this study which contains two parts: the basic information of patients, and the satisfaction to 20 items during ICU. 374 patients and their families in general ICU of our hospital from April to December 2015 received follow-up investigation. The SPSS17.0 software was used for statistical analysis.Results Among the satisfaction survey of 20 entries in patients and their families: 5 entries were in low scores: sleep environment (4.72±0.63), life nursing (4.78±0.57), visitation arrangements (4.79±0.52), transfer process (4.79±0.48), and privacy protection (4. 80±0.52). The overall satisfaction score of nursing service quality in different surveyed object group:patients group (97.12±6.63) was higher than that of the family group (95.46±885) with significant difference ( P<0.05) . The differences in satisfaction score of privacy protection, convenience of bedside items and other 6 items were statistically significant in different groups ( P<0. 05 ) . Conclusions In order to comprehensively improve the overall satisfaction of ICU patients and their family members we should improve the working environment of ICU, optimize workflow, strengthen health guidance, refine nursing service, pay attention to privacy protection.
