Application of queuing theory model combined with the dynamic allocation of nursing staff in the management of blood collection room in outpatient
10.3760/cma.j.issn.1674-2907.2016.28.032
- VernacularTitle:排队论模型联合动态调配护理人员在门诊采血室管理中的应用
- Author:
Yuhong LIU
1
;
Jiying SUN
;
Caiyan WANG
;
Xiangying SHEN
;
Yanjun YUAN
;
Xiyan LYU
Author Information
1. 710061 西安交通大学第一附属医院门诊部
- Keywords:
Nursing management;
Queuing theory model;
Dynamic allocation;
Blood collection room
- From:
Chinese Journal of Modern Nursing
2016;22(28):4120-4122,4123
- CountryChina
- Language:Chinese
-
Abstract:
Objective To explore the use of queuing theory model combined with the dynamic allocation of nursing staff in the management of blood collection room in outpatient. Methods Queuing theory model combined with dynamic allocation of nursing staff were applied to scientifically allocate nurses in blood collection room. Three months before and after allocation, nursing staff, inspection personnel and patients were investigated through satisfaction questionnaire and the management effect was evaluated. Results Patients′satisfaction degree toward blood collection staff was increased from 80% to 95%; inspection personnel′s satisfaction degree toward blood collection staff was increased from 62.5% to 87.5%;nurses′satisfaction degree toward themselves was increased from 70% to 95% (χ2=20.571,13.333,5.22;P<0.05) . Patients′waiting time before blood collection was shorten to 20 min from 30 min. Conclusions The application of queuing theory model combined with dynamic allocation of nursing personnel can improve the rational use of blood collection personnel in outpatient and nursing quality, and it also can improve the satisfaction of inspection personnel to nurses, of patients and nurses to themselves.
