To improve quality of nursing in Ophthalmology Outpatient by optimizing treatment process
10.3760/cma.j.issn.1674-2907.2016.25.030
- VernacularTitle:护士换位体验优化就诊流程提升眼科门诊护理质量
- Author:
Yuqiong YANG
1
;
Xingli LUO
;
Lijun RAN
;
Tingjing HAO
;
Xiaoli DENG
;
Jinmei ZHOU
;
Kuo HU
;
Dong OU
;
Zeping LIANG
Author Information
1. 400042 重庆，第三军医大学大坪医院野战外科研究所眼科
- Keywords:
Optimizing the treatment process;
Ophthalmology Outpatient;
Nursing quality
- From:
Chinese Journal of Modern Nursing
2016;22(25):3658-3660
- CountryChina
- Language:Chinese
-
Abstract:
Objective To optimize the treatment process of patients in Ophthalmology Outpatient, so as to enhance patient′s satisfaction and quality of care service. Methods The nurse manager of Department of Ophthalmology experienced treatment process in other hospital with team and summarized the feeling of other hospital′s treatment process, and improve the treatment process according to the existed problems including reconstruction of Outpatient work process, the implementation of registration system in Outpatient, building up Office of Returning Visit, doing extended nursing, developing “I am patient” activity, training communication ability and skills for constructing doctor-patient relationship, strengthening health education and other nursing services. Results 2014 and 2015 in Ophthalmology Outpatient of our hospital, the patients′ waiting time for treatment became short after carrying out the experience of nurses′transposition experience ( P<0.05) , and the patients′satisfaction were significantly improved after exchanging ( P<0. 05 ) , as well as the reduction of effective complaint rate (P<0.05).Conclusions To optimize the treatment process of patients in Department of Ophthalmology can shorten the time of treatment waiting time, improve the satisfaction of outpatients, so as to improve the quality of nursing service.
