Application effect of refined communication in health education for elderly hospitalized patients
10.3760/cma.j.issn.1674-2907.2016.25.016
- VernacularTitle:精细化沟通在老年住院患者健康教育中的应用效果
- Author:
Hongying MA
1
;
Cunmei YANG
;
Xiaoying YU
;
Jie WANG
Author Information
1. 100048 北京，解放军总医院第一附属医院干二科
- Keywords:
Elderly;
Health education;
Refinement;
Communication
- From:
Chinese Journal of Modern Nursing
2016;22(25):3609-3612
- CountryChina
- Language:Chinese
-
Abstract:
Objective To explore the effect of refined communication in the improvement of health education for elderly hospitalized patients.Methods A total of 465 hospitalized patients from January to June in 2015 were assigned to the control group and 485 of hospitalized patients from July to December in 2015 were assigned to the observation group. Patients in control group received the routine nursing method; for the observation group, besides the routine nursing method, refined communication group was established, and refined communication measures were worked out, as well as the communication expressions, they were implemented and carried out in every clinical link and operation. Then, mastery degree of health education ( including hospital guidance, the guidance for taking drugs and diet and guidance of examination) in two groups was evaluated 7 days after being admitted to the hospital, as well as the patient satisfaction ( including ward management, service attitude and nursing process) before hospital discharge. Results The mastery scores of healthy education for the observation group were (15.10±3.32), (47.71±8.30) and (14.49±3.62), while the scores in the control group were (13.25±3.30),(40.97±7.30) and (12.36±3.35)(P<0.01). As for the patient satisfaction when patients leaving hospital, the scores of the observation group were (14.93±3.20),(14.91± 3.75) and (56. 92±1.99), while that of the control group were (12.74±3.48),(12.08±3.96) and (43.54± 9.07) . These two groups showed significant difference ( P<0. 01 ) . Conclusions Refined communication standardizes the nursing behavior of nurses, enhances the hospitalized patients′ mastery degree of healthy education and patient satisfaction, improves the subjectivity of nurses and promotes the harmony of the relationship between patients and doctors.
