Application effects of bedside settlement based on human factors theory in hospitalized patients
10.3760/cma.j.issn.1674-2907.2016.17.032
- VernacularTitle:基于人因学理论的床旁结算一体化在住院患者中的应用效果
- Author:
Liming XUE
1
;
Caifang HE
;
Pinpin JIN
;
Xiaodan ZHANG
Author Information
1. 325000 温州医科大学附属第一医院感染内科
- Keywords:
Human factors;
Bedside billing integration;
Satisfaction;
Discharge waiting time
- From:
Chinese Journal of Modern Nursing
2016;22(17):2488-2491
- CountryChina
- Language:Chinese
-
Abstract:
Objective To investigate the application effects of bedside billing integration based on human factors integration theory in hospitalized patients.Methods Selected 322 patients from November 2012 to February 2016 the department of our hospital,according to the hospital bedside settlement time they were divided into observation group (March 2014-February 2016,settle account at bedside)and control group (November 2012-February 2014,settle account regularly),and the effects of nursing management,discharge waiting time,nurse′s satisfaction and patient′s satisfaction were compared.Results In observation group, nurse-patient relationship,nursing responsibility,and up-to-date hospital information were significantly better than that of control group;however,the discharge waiting time was significantly lower than that of control group (P <0.05 ).In 37 nurses,the work environment satisfaction,level of business satisfaction,interpersonal satisfaction,and nursing error rate were 91.89%,86.49%,89.19%,0.00% in observation group,while in 46 nurses of control group,they were 76.09%,76.09%,67.39%,4.35%.A total of 162 patients in observation group,discharged flow satisfaction,satisfaction with the quality of care,care attitude satisfaction and complaint rates were 98.15%,93.83%,91.98%,0.00%,they were 88.13%,81.88%,78.13%, 2.50% in 160 patients of control group.Conclusions Bedside billing integration based on human factors theory can obviously improve nurse′s and patient′s satisfaction,shorten the hospital waiting times,optimize discharge processes,so it is worthy of promotion.
