Status and influencing factors analysis on tumor patients′evaluation on nursing service quality in a certain cancer hospital in He′nan
10.3760/cma.j.issn.1674-2907.2016.13.032
- VernacularTitle:河南省某肿瘤专科医院肿瘤患者对护理服务质量评价的现状及影响因素分析
- Author:
Rui ZHAO
1
;
Dongying LIU
;
Li WEI
;
Xia HUO
;
Funa YANG
Author Information
1. 450008 郑州，河南省肿瘤医院护理部
- Keywords:
Tumor patients;
Servperf model;
Nursing service quality;
Cancer hospital
- From:
Chinese Journal of Modern Nursing
2016;22(13):1896-1899
- CountryChina
- Language:Chinese
-
Abstract:
Objective To explore the status and influencing factors on tumor patients′evaluation on nursing service quality.Methods The scale of “inpatients′perceived nursing service quality” based on modified Servperf model was used to conduct questionnaire survey on a total of 345 inpatients with cancer.The status of their evaluation on nursing service quality was analyzed,and the influencing factors were analyzed by Pearson correlation analysis and multiple stepwise regression analysis.Results Total scores of perceived nursing service quality of inpatients with cancer were (1 1 1 .87 ±1 7.60)and score index was 81 .3%;scores of each dimension from high to low were as follows:score of responsiveness was (36.24 ±6.85)and score index was 80.5%;score of caring was (31 .25 ±5.26)and score index was 78.1 %;score of reliability was (1 1 .23 ± 1 .75)and score index was 74.9%;score of assurance was (33.1 5 ±3.1 2)and score index was 73.7%. According to Pearson correlation analysis,ages,education degree,form of paymeng of charges,and family income had negative correlation with patients′percieved nursing service quality (P <0.05);while perceived health condition,frequency in hospital and length in hospital had positive correlation with patients′percieved nursing service quality (P <0.05).It was revealed in multiple stepwise regression analysis that ages,education degree,family income,perceived health condition,frequency in hospital and length in hospital were predictive factors of total score of patients′perceived nursing service quality.Conclusions On the basis of guaranteeing responsiveness and empathy caring,nursing managers in cancer hospitals should give priorities to assurance and reliability in terms of nursing service quality.Moreover,targeted nursing interventions should be given according to influencing factors of nursing service quality.
