Establishment and evaluation of satisfaction index system for emergency patients based on high quality nursing
10.3760/cma.j.issn.1674-2907.2016.13.023
- VernacularTitle:基于优质护理服务的急诊患者满意度指标体系的构建与评价
- Author:
Shuihong CHEN
1
;
Sa WANG
;
Youya DING
;
Chen CHEN
Author Information
1. 310009 杭州，浙江大学医学院附属第二医院急诊科
- Keywords:
Emergency;
Patients′satisfaction;
High quality nursing;
Reliability;
Validity;
Scale establishment
- From:
Chinese Journal of Modern Nursing
2016;22(13):1864-1867
- CountryChina
- Language:Chinese
-
Abstract:
Objective To establish and evaluate the satisfaction index system in accordance with high quality nursing standard for emergency patients.Methods Emergency patients′satisfaction scale which included 4 dimensions and 20 items was established by literature research and the Delphi method.The reliability and validity of scale were analyzed and evaluated by Cronbach′s αindex and exploratory factor.Results The Cronbach′s αindex of each dimension was above 0.80 in the scale.The accumulative contribution rate of 4 extracted common factors reached 77.963%.Conclusions Emergency patients′satisfaction scale combined with high quality nursing service is characterized with good reliability and construct validity.The scale can be used as evaluation tool for emergency patients′satisfaction to continuously improve high quality emergency nursing.
