Effect of admission-discharging distributed management on the relationship between patients and medical staffs

VernacularTitle:出入院流程分布式管理对医患友好度的影响
Author: Yu? CHEN ¹ ; Lijie MAO ; Mengjing ZHENG ; Daoqiong HUANG ; Caifang HE
Author Information

1. 325000 温州医科大学附属第一医院介入-皮肤病区
Keywords: Admission and discharging process; Distributed management; Relationship between patients and medical staffs; Satisfaction
From: Chinese Journal of Modern Nursing 2015;(24):2943-2945
CountryChina
Language:Chinese
Abstract: Objective To introduce admission-discharging distributed management characteristics and practice in nurse station, to analyze the new process value in improving nurse-patient friendliness. Methods The method of admission-discharging distributed management had been re-engineering which based on internet technology in nursing station, and been compared patients satisfaction with the status before. We explored the utilization of new process. Results The patients′satisfaction were 96. 0%, 97. 0%, 94. 0%, 98. 0%, 90. 0%for admission process, discharging process, payment method, service attitude, and medical information acquirement after re-engineering that all were better than before (P<0. 01). 7 months after re-engineering, the rate of admission and discharging by new process reached 47. 50% and 57. 26%. Conclusions After carrying out the admission-discharging distributed management in nurse station, the section of admission and discharging are reduced, and the nurse-patient friendliness have been improved.