Comparison of inpatient satisfaction between general hospital and special hospital of grade-III in Shanghai
10.3760/cma.j.issn.1674-2907.2015.22.008
- VernacularTitle:上海市三级综合与专科医院住院患者满意度比较的研究
- Author:
Wenting CHEN
1
;
Jun LU
;
Xinyou SHEN
;
Yan SHI
;
Qian WU
Author Information
1. 同济大学附属第十人民医院护理部
- Keywords:
Inpatients;
Patient satisfaction;
Evaluation
- From:
Chinese Journal of Modern Nursing
2015;21(22):2631-2633
- CountryChina
- Language:Chinese
-
Abstract:
Objective To explore the satisfaction of inpatients in general hospital and special hospital of grade-Ⅲ in Shanghai, thus to provide the basis for policy making to improve nursing service quality. Methods Inpatients of 13 grade-Ⅲ general hospitals and 5 grade-Ⅲspecial hospitals in Shanghai were drawn-off by random sampling method and underwent questionnaires by recruited and the third party group. The satisfaction of inpatients was evaluated by relevant data analysis. Results A total of 1 377 calls were dialled in this investigation, but just 689 questionnaires were returned,so the return-rate was 50. 04%, among which 551 questionnaires were valid (valid return rate was 40. 01%). There was statistically significant difference between general hospital and special hospital of grade-Ⅲ in terms of daily care, awareness of patient′s needs during nursing round, nursing skill, communication before nursing care, privacy and health education before discharge by χ2 test (P<0. 05). The mean score of overall satisfaction in general hospital was 99. 42, and 99. 75 for special hospitals, which was of statistically significant difference (P<0. 05). Conclusions Survey of inpatient satisfaction between different level hospitals is beneficial for detecting the difference between general hospital and special hospital of grade-Ⅲ and finds out the shortcomings of different types hospitals, so as to provide the evidence to improve the quality of care targeted.
