Application of the full-appointment and time-phased appointment with doctors in nursery triage management
10.3760/j.issn.1674-2907.2015.02.036
- VernacularTitle:全预约分时段就诊在护理分诊管理中的应用
- Author:
Genhua DONG
1
;
Yingying FANG
;
Jingxiang ZHENG
Author Information
1. 310023 杭州市西溪医院门诊办公室
- Keywords:
Nursery management;
Coincidence rate of seeing a doctor;
Full-appointment and time-phased appointment
- From:
Chinese Journal of Modern Nursing
2015;21(2):205-207
- CountryChina
- Language:Chinese
-
Abstract:
Objective To investigate the application of the full-appointment and time-phased appointment with doctor in nursery triage management.Methods From November 2012 to December 2013, Hangzhou Xixi hospital had carried out the full-appointment and time-phased appointment medical service.The coincidence rate of seeing a doctor in every half hour was considered to be the indicator of the results of management mechanism.Obtained the per-month outpatient attendances and the coincidence rate by HIS software and then calculated the per-month increase rate of outpatient attendances created the line chart.Results During the assessment, the coincidence rate of seeing a doctor at the outpatient mainly was above 90%every month and accumulated to 93.75%.The overall coincidence rate of seeing a doctor at the main outpatient departments reached 90.75%, and also it improved as the outpatient attendances.Conclusions The coincidence rate can be an evaluation indicator in time-phased appointment management system, which helps shorten the waiting time and relieve the patients′difficulty in seeing doctors.
