Application of continuous service quality improvement measures on patient’ s satisfaction and quality of life in children hospital
10.3760/j.issn.1674-2907.2014.33.032
- VernacularTitle:持续服务质量改进模式在儿童医院中的应用
- Author:
Fang LIU
1
;
Lianfang NI
;
Wen BAN
Author Information
1. 518038 广东省深圳市儿童医院口腔正畸科
- Keywords:
Continuous service quality improvement;
Quality of life;
Patient ’ s satisfaction;
Children’ s hospital
- From:
Chinese Journal of Modern Nursing
2014;20(33):4235-4238
- CountryChina
- Language:Chinese
-
Abstract:
Objective To investigate the effect of continuous service quality improvement on patient’ s satisfaction and quality of life in children’ s hospital.Methods New management measures of service quality, which based on continuous quality improvement theory,were carried out to improve the service in one first-class children’s hospital from July 2012 to July 2014.Patients’ satisfaction and quality of life were surveyed before and one year, two years after the implementation of the continuous service quality improvement measures and analyzed its effects.Results One year and two years after the implementation of the continuous service quality improvement measures, the satisfaction score of patients for the treatment of medical staff were(3.92 ±0.28), (4.12 ±0.24) respectively, were higher than before (3.61 ±0.34) scores, the difference was statistically significant(F=6.363,P<0.05).The patient’s satisfaction and quality of life were significantly increased after the implementation of the continuous quality improvement compared with before ( P <0.05 ) except the consumption of treatment.Conclusions Continuous service quality improvement can improve the service quality in children’s hospital, and increases patients’ satisfaction and quality of life.
