Investigation of inpatients’ satisfaction status towards nursing service and influence factors analysis in general hospitals of Changchun
10.3760/j.issn.1674-2907.2014.32.017
- VernacularTitle:长春市三甲综合医院住院患者护理服务满意度现状及影响因素调查
- Author:
Hong LUO
1
;
Zhe CHU
;
Yu ZHANG
;
Shuangcheng YU
Author Information
1. 130021 长春，吉林大学公共卫生学院
- Keywords:
Inpatient;
Hospital,public;
Nursing;
Satisfaction
- From:
Chinese Journal of Modern Nursing
2014;20(32):4078-4082
- CountryChina
- Language:Chinese
-
Abstract:
Objective To investigate the current situation and influencing factors of nursing satisfaction in general hospital of Changchun city, so as to explore the effective measures to improve the inpatient care satisfaction.Methods A stratified random sampling method was used to study the satisfaction of nursing services of 280 hospitalized patients in three general hospitals, which mainly included the basic information of the patients and their satisfaction to nursing service.Results The overall satisfaction of patients to nursing service was 90.4%,of which the gender, age, monthly income were the influencing factors.On the analysis of each item, the three highest satisfactory items were respecting the privacy of patients (96.4%), the nurses’ appearance (95.7%), and detecting and dealing with changes in condition (94.6%).The three lowest items were ward environment and hospital facilities (73.6%), access to disease-related knowledge (75.7%), and the nurse reminded all kinds of attentions after admission (77.9%).Conclusions Based on the patients’ satisfaction, we should take targeted measures to improve the hospital environment facilities and infrastructure, and strengthen the capacity of nursing services and health education capacity.
