Effect of continuous quality improvement in shortening the patients’ waiting time in transfusion room
10.3760/cma.j.issn.1674-2907.2013.32.031
- VernacularTitle:持续质量改进对缩短输液室患者等候时间的效果
- Author:
Guo-Qin FENG
1
;
Shu-Xia YANG
;
Dang-Feng SUN
;
Xiu-Feng WANG
;
Gui-Hua ZHU
Author Information
1. 输液室
- Keywords:
Transfusion room;
Waiting time;
Continuous quality improvement
- From:
Chinese Journal of Modern Nursing
2013;48(32):4027-4029
- CountryChina
- Language:Chinese
-
Abstract:
Objective To explore the effect of the continuous quality improvement ( CQI) on shortening the patients ’ waiting time and improving the satisfaction of the waiting time in transfusion room . Methods The CQI procedure including setting up CQI groups , collecting and analysis the data , analyzing the cause, setting goals, making improvement plan and implement method , evaluating effect, summarizing and formulating the consolidation measures etc were carried out , and the patients’ waiting time and the satisfaction of the waiting time in transfusion room were compared before and after the implementation of the CQI . Results The average patients’ waiting time in transfusion room was (18 ±3) min after the implementation of the CQI, and was significantly lower than (30 ±5 ) min before CQI, and the difference was statistically significant (t=20.580, P<0.05).The satisfaction of the waiting time in transfusion room was 89% after the implementation of the CQI, and was significantly higher than 65% before CQI, and the difference was statistically significant (χ2 =9.416, P=0.024).Conclusions The nurses find out the best way to solve the problem and strengthen the team cooperation spirit through the implementation of the CQI and the utilization of team wisdom.The nurse work flow is smoothly, and the performance evaluation mechanism is reasonable , which greatly enhance the work enthusiasm and efficiency , shorten the patients ’ waiting time, and improve the patients’ satisfaction.
