Application and effect of experiential services of nursing in clinical practice
10.3760/cma.j.issn.1674-2907.2013.30.036
- VernacularTitle:体验式护理服务的实施及效果观察
- Author:
Ke-Fei YU
1
;
Dong-Yun ZHANG
;
Hong-Xia ZUO
Author Information
1. 湖北医药学院附属太和医院护理部
- Keywords:
Nurse-patient communication;
Patient satisfaction;
Clinical communication skills;
Experiential services
- From:
Chinese Journal of Modern Nursing
2013;19(30):3783-3785
- CountryChina
- Language:Chinese
-
Abstract:
Objective The purpose of this study was to explore the application effect of experiential services in clinical nursing.Methods A total of 161 nurses were selected and trained as experience member to play the role of patients' family members.And all of them were dispersed to each ward to collect the patient's or family member's feelings and their needs for nursing service,and to find out the limitations in nursing service.The Nurses Clinic Communication Comptency Scale was used to evaluate nurses' communication skills,and 172 patients were selected to survey their satisfactions.Results The total average score of clinical nurse's communication skills was (3.12 ±0.79) before implementing the experiential service,and the data was (3.29 ± 0.68) after implementing the experiential service,the difference was statistically significant (t =2.069,P ＜ 0.05).The scores of patients' satisfaction with nurses' technology,nurses' services and hospital nursing before implementing the experiential services were all higher than those before implementing the experiential services [(3.99 ±0.78) vs (3.81 ±0.94),(4.26 ± 1.13) vs (3.85 ± 0.97),(4.13 ± 1.03) vs (3.83 ±0.95),respectively],these differences were statistically significant (t =1.933,3.611,2.808,respectively; P ＜ 0.05).Conclusions The experiential services can improve nurse services and communication skills,which can help enhance inpatient satisfaction and promote the overall image of the hospital.
