Application effect of medical messenger software on hospital admission reservation and heath education in surgical patients
10.3760/cma.j.issn.1674-2907.2013.30.034
- VernacularTitle:医患通信息系统在外科患者住院预约及健康教育中的应用研究
- Author:
Xin-Rong LIANG
1
;
Yu-Xia FANG
;
Min CHEN
Author Information
1. 山东大学附属省立医院外科
- Keywords:
Heath education;
Medical messenger;
Hospital admission reservation
- From:
Chinese Journal of Modern Nursing
2013;19(30):3778-3780
- CountryChina
- Language:Chinese
-
Abstract:
Objective To evaluate application effect of medical messenger on hospital admission reservation and heath education in outpatient.Methods Selection of patients in Department of Hand and Foot Surgery from January 2012 to May 2012,300 outpatients with selective admission were included in the control group.Selection of patients from June 2012 to October 2012,360 outpatients with medical messenger software were included in the study group.Patients in the control group received routine admission reservation method,and patients in the study group received medical messenger software,health education and hospital admission reservation.Admission ratio,average time used on clinic examination,waiting time before admission,patients' compliance behavior and patients' satisfaction rate and in-patients hospitalization time were respectively assessed and compared.Results The average time used on clinic examination,waiting time before admission and inpatients hospitalization time were respectively (1.5 ± 0.14),(3.0 ± 0.26),(8.0 ± 0.19) d in the study group,and lower than (3.0 ± 0.21),(10.0 ± 0.35),(15.0 ± 0.35) d in the control group,and the differences were statistically significant (t =-11.4508,-9.3877,-13.5600,respectively; P ＜ 0.05).The admission ratio and patients' satisfaction rate were respectively 97.5％,95.3 ％ in the study group,and higher than 84.3％,87.7％ in the control group,and the differences were statistically significant (x2 =6.055,3.543,respectively ;P ＜ 0.05).The degree of mastering health knowledge was (87.15 ± 6.48) ％ in the study group,and (62.72 ± 7.15) ％ in the control group,and the difference was statistically significant (t =51.27,P ＜ 0.01).Conclusions Medical messenger system is effective in hospital admission reservation and heath education.It can significantly improve hospital's work efficiency,service quality and patients' satisfaction rate.
