Effect of reengineering nursing process in peak hours of therapy on nursing quality
10.3760/cma.j.issn.1674-2907.2013.26.030
- VernacularTitle:治疗高峰时段护理流程再造的效果评价
- Author:
Yu-Hong LI
1
;
Yan LIU
;
Liu LI
;
Ya-Na LI
;
Pei ZHAO
;
Yan LI
Author Information
1. 河南省人民医院乳腺外科
- Keywords:
Reengineering nursing process;
Peak hours of therapy;
Nursing quality
- From:
Chinese Journal of Modern Nursing
2013;19(26):3241-3243
- CountryChina
- Language:Chinese
-
Abstract:
Objective To evaluate the effect of the reengineering nursing process in peak hours of nursing quality.Methods Sixty nurses from six different surgical wards were surveyed by the questionnaire,and sixty-thee patients or their families,who hospitalized for more than 3 days,were randomly chosen to investigate the satisfaction before and after reengineering nursing process in peak hours of therapy.Results The satisfaction of patients or their family members and nurses were improved significantly after reengineering nursing process in peak hours of therapy.The satisfaction of patients was raised from 86.7％ (52/60) to 98.3％ (59/60),with significant difference (x2 =6.235,P =0.023).The satisfaction of nurses was raised from 70.0％ (42/60)to 100.0％ (60/60),with significant difference(x2 =8.205,P =0.006).The feedback on nursing quality was raised from 91.5 to 98.5,and the awareness rate of health education was raised from 68.3％ (41/60) to 98.3％ (59/60),with significant difference (x2 =4.336,P =0.038).Condusions The implementation of reengineering nursing process in peak hours of therapy fully embodies the "patient-centered" principle.It has achieved a rational allocation of human resources,improved the efficiency of nursing,strengthened the quality control,ensured the safety of nursing care,and improved the whole satisfaction of patients,their families and nurses.
