Effect of different information feedback types on continuous improvement of nursing quality
10.3760/cma.j.issn.1674-2907.2013.15.033
- VernacularTitle:不同信息反馈形式对推动护理质量持续改进的效果
- Author:
Ai-Hua LIANG
1
;
Feng-Pei ZHANG
;
Shan WU
;
Ze-Yu YAN
;
Rui YU
Author Information
1. 453003,新乡医学院第三附属医院护理部
- Keywords:
Information feedback;
Nursing quality;
Satisfaction rate
- From:
Chinese Journal of Modern Nursing
2013;19(15):1825-1827
- CountryChina
- Language:Chinese
-
Abstract:
Objective To investigate a scientific and effective way of nursing quality feedback to achieve the purpose of continuous improvement of nursing quality.Methods Nursing quality,nursing defect correction number and satisfaction rate by written and oral feedback in 2010 were the control group,while the same nursing evaluation items by multi-media with written feedback were the experimental group,and the results of different nursing quality feedback pathways were compared between two groups.Results The score of ward management,disinfection and isolation,intensive care,first aid items,nursing documents,basic nursing quality was respectively (97.60 ± 1.34),(98.35 ± 0.80),(98.21 ± 1.17),(98.19 ± 1.51),(94.75 ±1.56),(97.13 ± 1.34)in the experimental group,and (89.81 ±2.08),(89.86 ± 1.01),(91.48 ±2.10),(90.47 ±0.86),(88.79 ± 1.83),(85.62 ± 2.26) in the control group.The differences were statistically significant (t =10.90,22.79,9.69,15.34,8.67,15.75,respectively;P ＜ 0.05).The number of nursing defect correction was 38 in the experimental group and 18 in the control group,and the difference was statistically significant (x2 =-3.35,P ＜ 0.05).And there was also statistically significant difference of patients' satisfaction rate between two groups (x2 =7.585,P ＜ 0.05).Conclusions Multi-media with written feedback is a scientific and effective way of continuous improvement of nursing quality,which can improve nurses' quality and service consciousness as well as shorten the cycle of nursing defects correction,thus truly achieving the purpose of continuous improvement of nursing quality.
