Application of ABC personal responsibility system in the quality care of emergency department
10.3760/cma.j.issn.1674-2907.2013.02.030
- VernacularTitle:“ABC”岗位责任制在急诊科优质护理服务中的应用
- Author:
Rui WANG
1
;
Xin-Gang SHAN
;
Zhe LIANG
;
Xiao-Jie ZHANG
;
Dong-Heng LIU
Author Information
1. 吉林大学第一医院二部急诊科
- Keywords:
Emergency department;
Post responsibility system;
Division way;
High quality nursing service
- From:
Chinese Journal of Modern Nursing
2013;19(2):201-203
- CountryChina
- Language:Chinese
-
Abstract:
Objective To explore the application of ABC personal responsibility system in the quality care of emergency department.Methods Refined and perfected the system of personal responsibility,optimized the positions division,enhanced the new system training of personal responsibility.Before and after the system implemented,the rescue success rate of emergency patients,and the satisfaction rate of doctors and patients with emergency department care were observed and compared.Results In the emergency department,after implemented the “ABC” post responsibility system,the rescue success rate was significantly increased from 70.74％ to 90.37％ (x2 =147.29,P ＜0.01).And the satisfaction rate of doctors and patients with nursing work was significantly increased from 60.2％ to 81.8％ (x2 =14.836,P ＜ 0.01).The nurses' work enthusiasm and initiative greatly improve too.Conclusions The application of “ABC” pest responsibility system in emergency department can improve the rescue success rate and satisfaction rate of doctors and patients,promote the carrying outof high quality nursing service.
