Investigate on family satisfaction in the intensive care unit

VernacularTitle:ICU患者家属满意度调查
Author: Ying WANG ¹ ; Ai-Ping CHEN ; Xin SHAO ; Lin LV ; Wen LIU
Author Information

1. 100730,卫生部北京医院老年病房
Keywords: Data collection; ICU; Family satisfaction
From: Chinese Journal of Modern Nursing 2012;18(31):3721-3725
CountryChina
Language:Chinese
Abstract: Objective To understand family' s feeling in ICU,analyze the influencing factors of family satisfaction,and provide references for effectively improving medical care quality.Methods 129 family members were investigated by family satisfaction with care in the intensive care unit (FS-ICU),2 family members were interviewed,and their satisfaction was summarized and influencing factors were analyzed.Results The average score of family satisfaction with ICU was (85.86 ± 20.18).Their satisfaction was related to the attention to family needs,polite,respect and compassion to the family,the atmosphere of ICU,honesty of the disease,support during decision-making (t =2.980,4.118,3.704,2.539,2.871,receptively; P ＜ 0.05).Conclusions Medical staff' s respect and compassion,and family' s demand meeting,involvement in decisionmaking and getting support play an important role in improving family satisfaction.The improvement of service ideology and hardware facility is helpful to enhance medical and nursing quality.