Difference of nurses' emotional labor and job burnout in demography variables
10.3760/cma.j.issn.1674-2907.2012.28.004
- VernacularTitle:护士情绪劳动与工作倦怠在人口学变量上的差异分析
- Author:
Ling-Hui LONG
1
;
Hui-Qin QU
;
Qian-Hua SUN
Author Information
1. 215300,南京中医药大学附属昆山市中医医院
- Keywords:
Nurses;
Emotional labor;
Job burnout;
Demography variables
- From:
Chinese Journal of Modern Nursing
2012;18(28):3361-3364
- CountryChina
- Language:Chinese
-
Abstract:
Objective To analyze the difference between nurses' emotional labor and job burnout in demography variables.Methods 310 nurses were evaluated with the Style Scale For Emotional Labor and Job Burnout Inventory (MBI-GS Scale).Differences of emotional labor using three different emotional labor strategies of surface process,deep process and automotive regulation and job burnout of nurses with different marital status,education,age,working experience and job title were analyzed.Results Unmarried nurses use surface process more frequently (t=4.475,P =0.000) than married nurses.Deep process was used less frequent by unmarried nurses than married nurse (t =-3.221,P =0.001).There was no significant difference in the usage of automotive regulation and job burnout situation among nurses with different marital status(P ＞ 0.05).Nurses with junior college degree or lower used surface process more frequent (t =2.215,P =O.028) and automotive regulation less frequently (t =-0.022,P =0.044) than nurses with bachelor degree or above.There is no significant difference in the usage of deep process strategy and job burnout situation among nurses with different education(P ＞0.05).Significant difference was found in the usage of deep process strategy and job burnout situation among nurses with different age (F =6.84,5.69,respectively; P ＜ 0.01).Elder nurses (36 years or older) used deep process more frequently.The job burnout feeling decreases with the increasing of the age.There is no significant difference in the usage of surface process and automotive regulation strategies among nurses with different ages (P ＞ 0.05).There was significant difference in the usage of deep process emotional labor strategy and job burnout situation among nurses with different working experiences (F =7.816,3.198,respectively; P ＜ 0.01 or 0.05).Nurses with 1-2 year working experience used surface process more frequently.As the working year grows,nurses tended to use deep process strategy more frequently and the job burnout feeling reduced.There is no significant difference in the usage of surface process and automotive regulation strategies among nurses with different working years (P ＞ 0.05).Nurses with title as head nurse or above used surface process strategy less frequently (t =1.407,P =0.046) and deep process more frequently (t =-2.229,P =0.014) than other nurses.Conclusions There is significant difference in the job burnout feeling and using of three different emotional labor strategies of surface process,deep process and automotive regulation among nurses with different marital status,education,age,working experience and job title.
